Important Ordering Information

General Information

· Artwork Specifications
· Imprinting Options/Die Development
· Standard Imprint Position
· Standard Imprinting
· Minimum Quantity
· Personalization
· Production Time
· Overruns
· Credit Approval and Terms
· Shipping and Handling
· Fulfillment
· Additional Information


Important Ordering Information
Follow these steps to ensure expedited processing of your order.

1. Complete, Clear Orders: Clearly detail the item number and color, description of each item, quantity, price, imprint method, location of imprint, shipping method, ship to address and in hands date.

2. Artwork: Include with your order artwork or previous purchase order number. See Artwork Specifications for requirements.

3. Acknowledgement: Upon receiving your order, the factory will send you a confirmation for your records. Make the effort to check the acknowledgement completely.

4. Proofs: Upon receipt of a complete order and artwork, a complimentary paper proof will be faxed for your approval. Product proofs are produced upon request only. The cost for product proof is product price and die development. The approval of all product proofs is requested within 2 days of receipt of product proof. Please make sure the artwork is what you want. The signed approval confirms the accuracy of the artwork and assures that your order will be produced the way you requested. MeadWestvaco is not liable for customer-approved errors, mistakes or misspellings. Standard production time applies for pre-production sample orders and stock production orders.

5. Changes to approved proofs: If changes are made to paper proofs or product proofs after approval is received and production is in process, additional costs and delay in
production time will be incurred.
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General Information
Artwork Specifications
In order to ensure accurate, high quality and prompt production of your order, specific art requirements are needed. Electronic art is the preferred method to ensure quality production.

1. Electronic Artwork: we accept Electronic Art via: Disk/CD/Zip/MAC and PC or E-mail art to: ppg_images@meadwestvaco.com in the following formats:
a. Adobe Illustrator (.eps) (Preferred format) with text converted to outlines and/or include all fonts
b. Adobe Photoshop (.psd) with art to size at 300dpi at 100%
c. Quark Express (.qxd) and include all files that have been placed as well as all fonts
d. Compression Software: WinZip, Stuff it, Drop Stuff (self extracting)

2. Camera Ready Artwork: Clean crisp black and white artwork to size. Please specify size.

3. Additional Information: Emails received without identification will result in delay in production. Please ensure all artwork includes the format used, a distributor name, PO#, contact name and your email address. If no location or sizing information is provided, customer will be contacted, possibly delaying production.

4.Camera Ready Artwork is NOT faxes, photocopies, newspaper art, letterhead, hand drawings, business cards, napkins, etc., that does not meet specifications above.
Non-Camera Ready Artwork will incur additional art charges.

Charges are per hour, 1/2 hour minimum.
Changes made after final artwork is approved will result in additional charges.
Trademarks: All copy or other materials submitted by customer for our use in producing items ordered will be accepted as fully compliant with all applicable laws regarding trademark service, service mark, copyright, right of privacy, patent or similar protection.
MeadWestvaco, assumes no responsibility for determining who holds title to trademark. All liabilities of this nature rest with the customer.
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Imprinting Options/Die Development
New Die Development Charge:
$ 67.00 (G) per die, not to exceed 4” in any direction.
$ 95.00 (G) for any die over 4” in any direction.
New art may be required if the prior order is more than two years old. Written requests for the return of dies and artwork must be received within 1 year of use.
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Standard Imprint Position
Front or back cover.
Alternatives to standard imprint position are:
· Inside Front Cover: $ .60 (G)
· Fly Page: $ .85 (G)
Second imprint positions are:
· Front or back cover: $ .60 (G) per logo per position
· Inside front cover $ .60 (G) per logo per position
· Fly Page $ .85 (G) per logo per position
Alternative and Secondary imprints prices are based on up to 3 lines straight-line copy or standard recommended logo size. Please consult customer service representative if alternative or secondary imprint is larger than this. Each additional die requires a die development charge of $ 65.00 (G) per logo.
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Standard Imprinting
Each product material has it’s own recommended imprint method. Blind debossing, clear foil, gold foil and silver foil stamping are standard recommended imprinting methods. Please consult your Customer Service Representative for additional foil colors available. Please Note: No PMS matches available
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Minimum Quantity
The Minimum Quantity for ordering is the first column quantity on price list. Less than minimum quantity charge is additional $ 32.00 (G) per order (Excluding Blank Stock). Less Than Minimum option is not available on all products.
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Personalization
Most of the Castelli products can be personalized with name or initials. The personalization charge is $ 3.00 (G) per name and $ 2.00 (G) per monogram (up to 3 initials). Signature Deboss Personalization is $ 3.00 (G) per name.

The requirements for personalization are:
· Typed list provided on disk or via email in Word, Excel, or Text format
· Reference to purchase order number with personalization list
· Specify font and size of personalization
· Personalization will not be accepted or produced if not provided electronically.
· Upper and Lower case will be produced exactly as submitted.
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Production Time
Die stamp on cover requires a standard production time of 7-10 days from artwork approval and receipt of all order components. Promotional tip in pages, optional packaging, PVC pockets or any other customization other than a die stamp on cover will require a standard production time of 12-14 days from artwork approval and receipt of all order components. We shall do everything to meet agreed delivery dates but we will not be held responsible nor accept any liability should the date not be met. Changes made after final approval is received will delay delivery date. Orders requiring custom fabrication, large quantity or overseas production, will require a longer production time. Custom orders placed with the Italian factory cannot be changed once the order has been placed and acknowledged.

Over and Under-runs
While every effort is made to supply the exact quantity of printed merchandise ordered, a 3-5% variance must be made for over and under-runs. If an exact quantity is required please add a $25.00 (X) Exact Order Surcharge. It is impossible to produce exact quantity for custom orders.
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Credit Approval and Terms
All orders are subject to credit approval. A signed credit application is required to process credit terms. Orders above credit limits may require pre-payment. Visa, MasterCard, American Express and Discover, are accepted. Upon approval, 30 days Net terms will be extended.
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Shipping and Handling
A. All products are shipped F.O.B. Factory unless otherwise noted.
B. All orders will be shipped prepaid, freight billed on invoice.
C. Customer’s shipper number can be provided on all orders as requested. All invalid shipping accounts will be billed prepaid freight. All 3rd party reversed freight charges will be billed back and are subject to additional fees or penalties incurred MeadWestvaco.
D. Expedited shipping is used upon customer request. Exact event dates need to be supplied to MeadWestvaco to ensure timeliness.
E. Orders will be shipped to address indicated on purchase order unless otherwise indicated or confirmed changes received.
F. MeadWestvaco will perform drop shipments at an additional charge of $ 5.00 (X) per location and the addresses must be provided electronically.
G. We are able to act as the shipper only on drop shipments outside the United States.
All documentation and special arrangements are the responsibility of the distributor. Documentation must include a Customs invoice identifying the importer,condition of sales, and value of goods. Instruction to factory must include port of entry, name and phone number of broker. No shipments will be attempted without complete instructions and documentation.
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Fulfillment
A wide range of fulfillment options are available. Please contact your customer service representative for details.
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ADDITIONAL INFORMATION
Trademarks: Copy and trademarks in this catalog are used to demonstrate special product printing and do not constitute endorsement.

Disclaimer: All products shown in this catalog are not necessarily “to size”. Items shown could be larger or smaller than actual size. Our intention in all cases is to display product for imprint and finish characteristics.

Important Note: All prices, specifications and terms of sale are subject to change without prior notice. All orders are subject to approval of MeadWestvaco and not binding until accepted by MeadWestvaco. We reserve the right to refuse any order at any time. All orders are subject to availability of materials and component parts, and MeadWestvaco shall not be liable if the inability to ship any order(s) due to material or product shortages.
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